Challenge 4: Lack of Real-Time Performance Visibility

The Problem

Traditional government reporting models rely on quarterly or annual assessments, which provide a delayed and incomplete view of performance. Agencies require real-time tracking of key metrics to enable timely interventions and service improvements.

Focus

National Park Service (NPS) and Public Land Management

The National Park Service (NPS) oversees more than 400 national parks, managing visitor experience, wildlife conservation, and infrastructure maintenance. However, disconnected reporting systems made it difficult to monitor real-time park operations:

• Visitor traffic data was collected at individual parks but not integrated across the agency, making it difficult to predict and manage overcrowding.
• Wildlife tracking and conservation data remained siloed across parks, limiting the effectiveness of species protection efforts.
• Infrastructure maintenance records were park-specific, preventing centralized tracking of repair needs.

The Consequences

• Overcrowding and resource strain—NPS could not anticipate visitor surges, leading to parking shortages and environmental degradation.
• Delays in conservation efforts—Fragmented data slowed responses to threats against endangered species.
• Inefficient maintenance funding—Without unified infrastructure tracking, NPS struggled to prioritize urgent repairs.

The Progress

To improve real-time performance visibility, NPS is implementing:

• A unified digital dashboard to track visitor trends across all parks and manage resource allocation.
• Integrated wildlife tracking databases to improve conservation coordination across parks and agencies.
• A centralized infrastructure management system to prioritize repairs and optimize maintenance funding.